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Terms & Conditions

These Terms and Conditions govern your use of the Company website  and your relationship with CPDS Limited (registered company number 06278912) whose registered office is at 31 St Georges Place Canterbury Kent England CT1 1XD trading as 'CPD Services' (the "Company", "we" or "us"). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Site and by clicking "I accept" at the end of this screen you are forming a contract and agreeing to the terms that appear below*. If you have any questions on the Terms and Conditions, please contact enquiries@cpd-centre.com

*References to "you" and "your" are to you as an individual.  If you use the company site, site or services on such site in the course of your business, you are also agreeing to this agreement on behalf of that business and references to "you" and "your" include your business

General Terms and Conditions

1 Use of the Site

1.1 The Site is provided to you for your personal use subject to these Terms and Conditions. By using the Site you agree to be bound by these Terms and Conditions which include Schedule 1 'Website Privacy Policy' and Schedule 2 'Supply of Services Terms' together with any additional terms on the service or the site represents the entire agreed terms agreed between the parties.

2 Amendments

2.1 We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of the Site. Any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Site. The changes will apply to the use of the Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Site. If you continue to use the Site after the date on which the change comes into effect, your use of the Site indicates your agreement to be bound by the new Terms and Conditions.

3 Registration

3.1 To register on the Site you must be over eighteen years of age.

3.2 You must ensure that the details provided by you on registration or at any time are correct and complete and up to date.

3.3 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.

4 Password and security

4.1 When you register to use the Site you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us by contacting enquiries@cpd-centre.com immediately.

4.2 If the Company has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account.

5 Intellectual property

5.1 Subject to Schedule 2 the content of the Site is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content of the Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Site without written permission from the Company.

6 Your use of the Site

6.1 You may not use the Site for any of the following purposes:

6.1.1 disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;

6.1.2 transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice;

6.1.3 interfering with any other person's use or enjoyment of the Site; or

6.1.4 making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

6.2 You will be responsible for our losses and costs resulting from your breach of this clause

7 Availability of the Site

7.1 Although we aim to offer you the best service possible, we make no promise that the services at the Site will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with the Site you should report it to enquiries@cpd-centre.com and we will attempt to correct the fault as soon as we reasonably can.

7.2 Your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

8 The Company's right to suspend or cancel your registration

8.1 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

8.2 You can cancel your registration at any time by informing us in writing at enquiries@cpd-centre.com If you do so, you must stop using the Site.

8.3 The suspension or cancellation of your registration and your right to use the Site shall not affect either party's statutory rights or liabilities.

9 The Company's liability

9.1 The Site provides content from other Internet sites or resources and while the Company tries to ensure that material included on the Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If the Company is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

9.2 If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Site. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.

9.3 This clause 9 shall not limit or affect our liability resulting from any products sold through the Site being found to be unsafe or if something we do negligently causes death or personal injury.

10 Third Party Websites

10.1 As a convenience to customers, the Site includes links to other web sites or material which are beyond its control. The Company is not responsible for content on any site outside the Site.  Please see our Website Privacy Policy.

11 Advertising and Sponsorship

11.1 Part of the Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.

12 Applicable Law

12.1 These Terms and Conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.

13 International Use

13.1 We make no promise that materials on the Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

14 Miscellaneous

14.1 You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

14.2 If you breach these Terms and Conditions and the Company chooses to ignore this, the Company will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

14.3 The Company shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control.

14.4 The Site is owned and operated by the Company.

14.5 If you have any queries please contact enquiries@cpd-centre.com

VAT No. 920 5172 54
Last update: March 2009

Copyright Notice: © CPDS Limited March 2009.  All rights reserved

Schedule 1

Website Privacy Policy

1.  Introduction

1.1 The company takes the privacy of your information very seriously. This policy explains how and for what purposes we use the information collected about you via the Site. Please read this privacy policy carefully. By using the Site and any services we offer via the Site, you are agreeing to be bound by this policy in respect of the information collected about you via this Site.

1.2 If you have any queries about the policy, please get in touch with us using the contact details set out at enquiries@cpd-centre.com and we will do our best to answer your questions.

2.  Personal information collected

2.1 We will collect the following personal information from you which you should ensure is accurate:

2.1.1 name, a user name, gender, date of birth, RSPGB registration number, CPD entries and training history, sector of practice.

2.1.2 e-mail address, postal address, telephone number for home and work (or pharmacy) and mobile number.

2.1.3 your training history, training requirements, regulatory breaches, qualifications and career details and all information without limitation required by the Company to provide the service or services indicated on the Site.

2.1.4 credit and debit card number and expiry date.

2.2 Although it is not compulsory to give us this information, if you do not then we may not be able to provide you with the full range of services the Site has to offer.

3. Use of this information

3.1 We will use this information in order to:

3.1.1 administer your accounts with us;

3.1.2 process orders or applications submitted by you;

3.1.3 send you information about our products and services;

3.1.4 verify your identity;

3.1.5 carry out marketing analysis and make general improvements to our Site;

3.1.6 to obtain your views or comments on the services we provide;

3.1.7 contact the winners of our competitions and to help us plan other promotional activity.

3.1.8 to carry out the services on the Site (from time to time)

4.  Sharing this information

4.1 Please note that certain services may be unavailable if you do not want to disclose the personal information you are asked for.

4.2 We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.

4.3 In addition we may pass your information onto one of our carefully selected business partners or to other carefully selected third parties to enable them to send you information which may be of interest to you which you have given us permission to do so by agreeing to these Terms and Conditions. You can tell us to stop this at any time by sending an e-mail to enquiries@cpd-centre.com

4.4 Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).

5.  Information automatically collected from your computer

5.1 Log files/IP addresses: When you visit the Site our web server automatically records your IP address. We use IP addresses to help us administer the Site and to collect demographic information for aggregation purposes.

5.2 We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.

6.  Cookies

6.1 When you visit the Site we may store some information (commonly known as a "cookie") on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies. A cookie helps you get the best out of the Site and helps us to provide you with a more customised service. We use cookies for the following purposes:

6.1.1 we use cookies so that you will not have to re-enter your details each time you visit the Site

6.1.2 we use cookies to track how our site is used and to improve and update our content

6.2 You can block or erase cookies from your computer if you want to (your browser's help screen or manual should tell you how to do this), but certain parts of the Site are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.

7. Information about other products and services

7.1 From time to time we may send you information about our goods and services which we think may be of interest to you.

7.2 You can tell us to stop this at any time by sending an e-mail to enquiries@cpd-centre.com.

7.3 Also, as mentioned above, we may pass your information onto one of our business partners or to other selected third parties to enable them to send you information which may be of interest to you. You can tell us to stop this at any time by sending an e-mail to enquiries@cpd-centre.com

8. Changes to your details

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us enquiries@cpd-centre.com

9. Use of forums or chat rooms

The Site may from time to time include chat rooms, forums, message boards, and/ or news groups on which you can post information. Any information that you post in these areas becomes public information and you should always be careful when deciding to disclose your personal details as part of that information.

10. Security

We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use.

11. Linking to third party websites

11.1 We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

11.2 In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

12. Transferring your information outside of Europe

12.1 If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

13. Contact us

If at any time you would like to contact us generally or specifically with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at enquiries@cpd-centre.com  or write to us at CPD Services, PO Box 245, Faversham, Kent ME13 8UY

Schedule 2

Supply of Services Terms

These terms relate to the paid-for services supplied to you through the Site (the "Service(s)") and should be read in conjunction with the General Terms & Conditions and Website Privacy Policy which shall also apply

1 Prices and Payment

1.1 Your order is an offer to purchase services from us. The Service will be made available to you once your payment has been authorised. There will be no contract of any kind between you and us unless and until you make authorised payment for the Service. At any point up until then, we may decline to supply the Service to you without giving any reason.

1.2.1 The fee for the Service ("Service Fee") is calculated and payable in advance as set out at refer to area of the Site containing pricing information currently called 'Packages'. The Company shall be under no obligation to provide the Service until the Service Fee has been paid.

1.2.2 We provide discount codes to certain clients for certain services and these should only be used by those entitled to use them.

1.2.3 Where manual payment is received your services will be activated on the next business day.

1.3 All prices are expressed inclusive of any VAT payable unless otherwise stated.

1.4 Your credit/ debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.

1.5.1 The Company reserves the right to charge a cancellation charge if you fail to keep a telephonic session unless you give more than 1 Business days prior written email notice whilst if a representative of the Company fails to keep to an allotted telephonic session they shall use their reasonable endeavours to rearrange the telephonic session as soon as reasonably possible

1.5.2 The Company reserves the right to charge a reasonable administration fee if a payment is cancelled

1.5.3 Telephone sessions may from time to time take several weeks to arrange

1.6 The Company reserves the right to charge a cancellation fee if you fail to keep other events referred to on the 'Events page'.

2 Using the Service

2.1 The Service shall be one or more of the services on the Site

2.2 The Company is continually seeking to improve the Service. The Company reserves the right, at its discretion, to make changes to any part of the Service provided that it does not materially reduce their content or functionality.

3 Limited Rights to Use Content

3.1 All material displayed on the site ("Content") belongs to the Company or its licensors. Subject to clause 3.2, you may:

3.1.1 retrieve and display the Content on a computer screen;

3.1.2 print individual pages on paper and store such pages in electronic form on disk and on your PC (but not on any other server or other storage device connected to an external network); and

3.1.3 bookmark or link to any part of the Service.

3.2 Most of the Content in the Service is owned by the Company but certain content is used under licence from third parties ("Third Party Content") and will be marked with the copyright notice of those third parties. Some of the Third Party Content will be subject to additional restrictions-the relevant copyright notice will make it clear where that is the case.

3.3 You may not (without contacting us to obtain prior written permission):

3.3.1 redistribute any of the Content (including by using it as part of any library, archive or similar service);

3.3.2 remove the copyright or trade mark notice from any copies of the Content made under this agreement;

3.3.3 create a database in electronic or structured manual form by systematically downloading and storing all or any of the Content; or

3.3.4 except as expressly set out above, modify, reproduce or in any way commercially exploit any of the Content.

3.4 Copyright in any software that is made available for download for the participation in the Service ("Software") belongs to the Company or its suppliers. Your use of the Software is governed by the terms of any licence agreement that may accompany or be included with the Software.

3.5 You acknowledge that the company's trademarks are trademarks and that you may not use them without written permission.

3.6 User Participation
The Service may include bulletin boards, discussion groups and other public areas that allow feedback to the Company and interaction between users. The opinions, advice and statements contained in messages posted on the Service ("Messages") are those of the users and not the Company.

3.7 Viruses
Because of the number of sources from which the Company obtains the Content and because of the nature of the Internet and archived information, errors and omissions do occur. In particular, you should not take the accuracy of the information for granted and the Company makes no warranty that the Website is free from infection by viruses or anything else that has contaminating or destructive properties. All implied warranties are excluded from this agreement to the extent that they may be excluded as a matter of law.

3.8 Limitation of Liability

3.8.1 The Company will use its reasonable endeavours to remedy faults in the Service. If we are in breach of this agreement, you agree that your only recovery for damages that you incur, and your exclusive remedy, shall be limited to an amount equivalent to the Service Fee paid
3.8.2 The Company will not be liable for any business losses such as lost data, lost profits or business interruption arising from your use or inability to use the Service or from any action taken (or refrained from being taken) as a result of using the Service.

3.8.3 Notwithstanding the above provisions of this clause 3.8, the Company's liability will not be limited in the case of fraud or for death or personal injury caused by the Company's negligence.

3.8.4 It is for you to ensure that your computer and any software including any internet connection are of sufficient specification to be able to use the services of the site.  If you have any queries then please contact the Company at enquiries@cpd-centre.com before entering into any contract for services

3.8.5 The Company shall not be liable to you for any loss damage costs expenses or other claims for compensation arising:

  • From sending original documents to the Company, only copies should be sent
  • From any information or instructions supplied by you which are incomplete, incorrect or inaccurate
  • By reason of any delay in performing or any failure to perform any of its obligations n relation to any services and/or service if the delay is not more than one week in duration or where the delay (if longer) or failure was due to an act of God, war, terrorism, power failure, Company website service failure, legal action or any other cause beyond the Company's reasonable control
  • From any advice or advice or information in any video given by the Company which is subsequently inaccurate due to a change in the law or regulation which without limitation shall include any regulation or guideline or such other similar guidance of the Royal Pharmaceutical Society of Great Britain, Department of Health, General Pharmaceutical Council and any other similar body and for the avoidance of doubt the Company is not under a duty to advise you of any subsequent change
  • From you not checking the accuracy of your information submitted to the Company
  • From any unreasonable requirement by you to satisfy your training or CPD requirements by a certain time which is unreasonable and for the avoidance of doubt it is your responsibility to comply with your training/CPD requirements in a reasonable manner and only for the Company to provide services to help with this


3.8.6 The Company cannot guarantee that you will meet your training or CPD needs

4. Cancellation and Termination

4.1 Once you have paid for the Service, we make the Service available to you. You are not able to cancel any purchase of Service after the Service is made available.

4.2.1 Your access to the Service may be terminated by written notice if you are in material breach of this agreement and the breach is not remedied within the period of 14 days after written notice of the breach has been given to you. If we reasonably believe your breach of these Terms & Conditions affects our lawful operation of the Service or third party customers we may suspend your access to the Service at any time.

4.2.2 Your access to the service shall be terminated where a consultant of the company is verbally abused.

4.2.3 You have one year within which to use such services as you have paid for after this time the right to use such services lapses.

4.2.4 The Helpdesk is to be used reasonably.

4.3 You may terminate the Service and receive a pro-rata refund if the Service is discontinued or if we are in material breach of this agreement and the breach is not remedied within the period of 14 days after written notice of the breach has been given to us.

4.4 A 'Business Day' shall mean Monday to Friday excluding bank holidays and national holidays

4.5 'CPD' shall mean Continuing Professional Development